Addiction Treatment Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. By accessing or using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information that you voluntarily provide to us when you use our website, fill out forms, request information about treatment facilities, or contact us directly. This personal information may include your name, email address, phone number, mailing address, insurance details, and any other information you choose to provide. When you submit inquiries about treatment options, we may also collect information about the type of treatment you are seeking and any relevant health-related details you share with us.
In addition to information you provide directly, we automatically collect certain data when you visit our website. This includes your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on each page, and the date and time of your visits. We may also collect device information such as your screen resolution and device type. This usage data helps us understand how visitors interact with our website so that we can improve the user experience.
We also use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small data files stored on your device that help us remember your preferences, understand usage patterns, and deliver a more personalized experience. You can control cookies through your browser settings, though disabling certain cookies may affect the functionality of our website.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. This includes operating and maintaining our treatment facility directory, processing your inquiries and connecting you with appropriate treatment providers, responding to your questions and requests, and sending you information relevant to your search for treatment services. We may also use your information to communicate with you about updates to our directory, new resources, and changes to our policies.
We use usage data and analytics to understand how our website is being used, identify areas for improvement, monitor website performance and security, and develop new features and resources. We may also use aggregated and de-identified data for research purposes to better understand trends in addiction treatment and recovery.
Information Sharing
We may share your personal information in limited circumstances. When you request information about a specific treatment facility or ask us to connect you with a treatment provider, we will share your contact information and inquiry details with that facility so they can respond to your request. We may also share information with third-party service providers who perform services on our behalf, such as website hosting, email delivery, analytics, and customer support. These providers are contractually obligated to use your information only for the purposes we specify and to protect it in accordance with this policy.
We may also disclose your information if required to do so by law, court order, or governmental regulation, or if we believe that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, and we will notify you of any such change in ownership or control.
Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypting sensitive information transmitted to our website using Secure Socket Layer (SSL) technology, storing personal data on secure servers with restricted access, conducting regular security audits and vulnerability assessments, and training our staff on privacy and data protection best practices. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Your Rights
You have certain rights regarding your personal information. You may request access to the personal data we hold about you, ask us to correct any inaccurate or incomplete information, request that we delete your personal information from our systems, and opt out of receiving marketing communications from us at any time. If you have subscribed to our newsletter or marketing emails, you can unsubscribe by clicking the "unsubscribe" link included in every email, or by contacting us directly. We will process your request within 30 days.
If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise any of these rights, please contact us using the information provided at the bottom of this policy.
Cookies and Tracking
Our website uses several types of cookies. Essential cookies are required for the website to function properly and cannot be disabled. They enable core features such as page navigation and access to secure areas of the website. Analytics cookies help us understand how visitors use our website by collecting anonymous statistical information about page views, traffic sources, and user behavior. We use Google Analytics and similar tools to gather this data. Functional cookies remember your preferences and choices to provide a more personalized browsing experience, such as remembering your location for local treatment searches.
You can manage your cookie preferences through your web browser settings. Most browsers allow you to block or delete cookies, set preferences for certain websites, and browse in a private mode that automatically clears cookies when you close your browser window. Please note that blocking essential cookies may prevent certain features of our website from working correctly. For more information about cookies and how to manage them, visit your browser's help documentation.
Third-Party Links
Our website contains links to third-party websites, including treatment facility websites, government health resources, support organizations, and other external sites that may be of interest to you. These third-party sites have their own privacy policies and practices, and we have no control over and assume no responsibility for their content, privacy policies, or practices. We encourage you to review the privacy policy of every site you visit. The inclusion of a link on our website does not imply endorsement of the linked site or its content, and your interaction with any third-party site is solely between you and that third party.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so that we can remove the information from our records.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page and, if the changes are significant, we will provide a more prominent notice such as a notification on our website homepage or an email to registered users. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the following methods:
- Email: privacy@addictiontreatmentservices.com
- Phone: 1-888-685-2199
- Mail: Addiction Treatment Services, Attn: Privacy Department, 1234 Recovery Way, Suite 500, Nashville, TN 37203
We will make every effort to respond to your inquiry within 30 business days.